AYou may check the email you used to register when you signed up. See if your registered email address is correct or better check directly and give us a call.
I booked an appointment, but didn’t receive a confirmation.
AWe aim to attend to our clients within the time we scheduled. We appreciate a quick call or message to let us know in plenty of time and we will sort it out.
What if I arrive late for my appointment, will it be cancelled or will I wait longer than expected?
A As long as we are aware of the situation, we will try to serve you when you return.
I am waiting for my appointment and I suddenly need to leave for a emergency. How do I get my place back?
AYes we are fun loving professionals with a great sense of humour and we welcome cracking jokes and “Banter”. We will not tolerate the use of strong language and extreme behaviour.
Am I free to have a fun conversation?
AWe are sorry, we will not tolerate eating in the barber shop for health & safety reasons and to respect other clients who might not be comfortable with the smell of your food. We aim to keep the salon free and comfortable for everyone. However, we are fine with you having your soft drink or any other we may offer you.
Am I allowed to eat in your premises?
AWe will not appreciate the use of alcohol in the salon. Once again we aim to respect other clients’ feelings and keep the environment safe for everyone.
Am I allowed with my Alcohol?
ANo, it’s against the law.
Can I smoke?
AYour personal details will only be stored on our client list for offers and notifications which we think will be of interest to you.
What do you use my details for?
AWe appreciate all suggestions that will help us serve you better.
Can I make a suggestion?
We also have a suggestion box in the salon, where you can drop it on your visit.
AWe are working to offer a service on a Sunday. Please check our website for regular updates.
Why are we closed on a Sunday?
AFor data protection and our practice policy we will not pass your details to a third party as we strictly comply with GDPR EU Law.
What will you do with my data?