Q
I booked an appointment, but didn’t receive a confirmation.
AYou may check the email you used to register when you signed up. See if your registered email address is correct or better check directly and give us a call.
Q
What if I arrive late for my appointment, will it be cancelled or will I wait longer than expected?
AWe aim to attend to our clients within the time we scheduled. We appreciate a quick call or message to let us know in plenty of time and we will sort it out.
Q
I am waiting for my appointment and I suddenly need to leave for a emergency. How do I get my place back?
A As long as we are aware of the situation, we will try to serve you when you return.
Q
Am I free to have a fun conversation?
AYes we are fun loving professionals with a great sense of humour and we welcome cracking jokes and “Banter”. We will not tolerate the use of strong language and extreme behaviour.
Q
 Am I allowed to eat in your premises?
AWe are sorry, we will not tolerate eating in the barber shop for health & safety reasons and to respect other clients who might not be comfortable with the smell of your food.  We aim to keep the salon free and comfortable for everyone.  However, we are fine with you having your soft drink or any other we may offer you.
Q
Am I allowed with my Alcohol?  
AWe will not appreciate the use of alcohol in the salon. Once again we aim to respect other clients’ feelings and keep the environment safe for everyone.
Q
Can I smoke?
ANo, it’s against the law.
Q
What do you use my details for?
AYour personal details will only be stored on our client list for offers and notifications which we think will be of interest to you.

 

Q
Can I make a suggestion?
AWe appreciate all suggestions that will help us serve you better.
We also have a suggestion box in the salon, where you can drop it on your visit.
Q
Why are we closed on a Sunday?
AWe are working to offer a service on a Sunday. Please check our website for regular updates.
Q
What will you do with my data?
AFor data protection and our practice policy we will not pass your details to a third party as we strictly comply with GDPR EU Law.

Not found your question? Just ask us!

ROYAL BARBERS CODE